Returns

Customer Care

Thank you for shopping at Powerowlz.

We want your shopping experience to be a satisfying one.  We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.  

Returns Policy

We believe in our products and are confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return the item to us within 28 days of your initial purchase, and we will be happy to issue you a refund. 

  • Unless a product is defective,  we do not offer exchanges. If you would like to exchange an item, please keep the item in its original condition and send it back to us, and we will issue you store credit for the amount paid. If your product is defective please contact us immediately and we will exchange the item. We may request proof that the item is defective.

To help us expedite your return request, please follow the simple steps listed below.

1) Send us an email at admin@powerowlz.com.au or call us on 1300 481 154 to let us know that you plan to return the product.

2) Be sure to include your Name and Order Number. 

3) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.

4) Ship the items back to us, including your Order Number & Name with the items you wish to return.  We cannot process a credit until the product is shipped back to us.  

We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Please see the Damaged Items information bellow.

Your return or exchange request will be processed promptly.

  • Most refunds are processed within 3-5 business days of receipt.
  • Most exchanges are processed within 7-10 business days of receipt and are shipped via Australia Post. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding public holidays. An email will be sent to confirm the receipt and processing of your return or exchange request.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at admin@powerowlz.com.au or call us on 1300 481 154. Please provide the order number along with your email address and phone number for the fastest service.