Returns Policy

THANK YOU FOR SUPPORTING AUSTRALIAN BUSINESSES

WE HOPE YOU ENJOY YOUR PRODUCT

WHAT IS YOUR RETURN POLCIY

If you are not entirely satisfied with your order, you may be entitled to a refund. To obtain a refund please contact our customer services team via our Contact Us page, or email us at: admin@powerowlz.com.au

 Your order must be sent back to us within 14 days of delivery. We do not cover the cost of sending your order back to us. 

In order for us to process your refund with no delays we ask you to adhere to the following instructions:

  • We only accept returns sent to us within 14 days after an order has been delivered to you.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
  • The items must be sent back to us in original condition with packaging and tags still attached.
  • We do not charge restocking or refund handling fees.
  • We are unable to refund the initial shipping cost of your order.
  • We aim to accept all returns.

Will you refund the cost of shipping if I return my order?

We will refund the complete cost of the items in your order. We will not refund the shipping costs.

However, you may be eligible for free return shipping if you make a payment using PayPal. Refund of shipping costs will be handled by PayPal. For eligibility and more information please visit https://www.paypal.com/au/webapps/mpp/returns

Can I exchange an item?

Powerowlz does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order

How long does it take to process a refund?

Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.

RETURNS FOR FAULTY OR DAMAGED PRODUCTS

Our quality control team try to ensure that the products you receive meet our quality standards. If Products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible via our Contact Us  page or email admin@powerowlz.com.au     

We will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.